Starbucks Implements New Policy Requiring Purchases for Store Stay

Starbucks, the renowned coffee chain, has made a significant shift in its policy by reversing its open-door approach that has been in place for almost seven years. The new rule mandates that individuals must make a purchase if they wish to hang out at Starbucks coffee shops or utilize their restrooms.

The decision to implement this change comes alongside the introduction of a new code of conduct that will be prominently displayed in all company-owned North American stores. This code not only enforces the purchase requirement but also prohibits discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use, and panhandling within Starbucks premises.

This alteration marks a departure from the open-door policy that was established in 2018 following an incident where two Black men were unjustly arrested at a Philadelphia Starbucks during a business meeting. The incident, captured on video, was a significant embarrassment for the company and led to the previous policy of allowing non-paying customers to stay.

The change in policy aligns with the new leadership of Brian Niccol, who was appointed from Chipotle last year to rejuvenate the struggling coffee chain. Niccol aims to transform Starbucks locations into "inviting places to linger," with the vision of re-establishing the chain as the nation's "community coffeehouse."

Starbucks spokesperson, Jaci Anderson, emphasized that the new regulations are designed to prioritize paying customers, a practice already common among most other retailers. Anderson stated, "We want everyone to feel welcome and comfortable in our stores. By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone."

While acknowledging that visitors may need to use facilities or Wi-Fi before making a purchase, Starbucks highlighted that the primary objective of the new rules is to enhance the appeal of its locations by giving precedence to customers.

The code of conduct outlines that individuals who violate the rules will be requested to leave, with the possibility of involving law enforcement if necessary. Starbucks has committed to training its employees on enforcing the new policy effectively.

Following the 2018 incident, Starbucks Chairman Howard Schultz expressed the company's commitment to ensuring that individuals do not feel marginalized if denied access. Schultz stated, "We don't want to become a public bathroom, but we're going to make the right decision a hundred percent of the time and give people the key."

However, in recent times, both employees and customers have encountered challenges related to disruptive and unsafe behaviors within Starbucks stores. In 2022, Starbucks took the decision to close 16 stores across the country, including six in Los Angeles and six in Seattle, due to recurring safety concerns such as drug use and other disruptive behaviors that posed risks to staff.

Since the onset of the pandemic in early 2020, there has been a notable increase in mental health issues, substance misuse, and homelessness, contributing to the challenges faced by businesses like Starbucks in maintaining a safe and welcoming environment for all patrons.